Write to the jackpotcasino.jetzt editorial team
Have a question about the content on this site? Spotted something that needs updating? The Jackpot information portal is run independently from the operator itself, and we're here to answer queries about our reviews, guides and the information we publish. You can reach the editorial team at [email protected] – we typically respond within 48 hours during UK business hours.
This inbox handles questions about our site's content, corrections, advertising enquiries, and general feedback on how we cover the brand. If you're researching casino platforms or want to know more about how we assess bonuses, payment terms or responsible gambling tools, this is the right address.
Questions about your Jackpot account
We need to be clear about what we can and cannot help with. This portal has no access to player accounts, balances, deposits, withdrawals, bonuses or verification files. We are a review and information site – we write about the operator, we don't run it. That means we cannot process registrations, unlock accounts, approve KYC documents, credit free spins, reverse transactions or troubleshoot technical issues.
If your question is about an active account, a pending withdrawal, a bonus that hasn't credited, identity verification, or anything else tied to the platform itself, you'll need to contact Jackpot's own support team directly. The operator provides live chat from 9am until 10pm CET, available once you're logged into your account, plus a support ticket system accessible via the platform. Those channels connect you to the people who can actually see your account and take action.
Why this distinction matters
It's a common point of confusion, so worth spelling out. An independent review portal like this one exists to give players an unbiased look at what an operator offers – the bonus terms, the payment limits, the verification process, the game library. We assess that information and present it plainly, without a commercial stake in whether you sign up or not. The operator, on the other hand, runs the platform, holds the player funds, issues the bonuses and processes the payouts.
Mixing those two roles would compromise what a review site is supposed to do. So when you write to [email protected], you're reaching a team that publishes content about the brand. When you contact the operator's own support via live chat or ticket, you're reaching the team that manages your account. Both have their place – just make sure you're writing to the right one for what you need.
Gambling support and staying safe
If gambling is becoming a problem rather than entertainment, confidential help is available right now in the UK. GamCare runs the National Gambling Helpline on 0808 8020 133 – it's free, open 24 hours a day, seven days a week, and you don't have to give your name. You can also visit gamcare.org.uk for live chat and online support.
BeGambleAware (begambleaware.org) offers advice, self-assessment tools and a directory of treatment services across the country. If you want to block access to all UK-licensed gambling sites in one step, GamStop (gamstop.co.uk) is a free national self-exclusion scheme – registration takes minutes and lasts for six months, one year or five years depending on what you choose.
For residential treatment and specialist support, Gordon Moody (gordonmoody.org.uk) provides both online programmes and inpatient care. And if you share a device with someone under 18, parental-control software such as Qustodio or Net Nanny can block gambling sites at the device level. Access to this site and to the operator's platform is restricted to those aged 18 and over (18+).
This page is provided for information and marketing purposes. We are not a casino operator, a bookmaker or an organiser of gambling in any form. You must be 18 or over (18+) to view this content. If gambling stops being fun, free and confidential support is available through BeGambleAware.org.